FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Consistency in the products color may vary due to lighting, batch or lot number. Pictures may not be an exact representation of current material. Specific products may contain more than one batch or lot number.

How long is my quote good for?

Quotes are available as long as material is still in stock and current listed pricing is still in effect. Material availability and pricing is subject to change. Quotes do not hold material.

Please contact a representative to confirm pricing and availability.

How can I return material?

All material is required to be inspected upon delivery, or within 24hrs of delivery. Any concerns need to be documented with photos in its original packaging and be sent in with your return request. The return request will then be subject to approval based upon the individual circumstances of your order.

Please refer to Terms & Conditions for full details.

What is the lead time on “out of stock items?”

The lead times vary depending on the specific material. Orders can still be placed to hold material on the next incoming shipment.

Please contact a representative for details on current lead time and incoming quantity.

Can I request a specific shipping date?

Stone-Mart does not guarantee a specific date or time for delivery. We will attempt to accommodate your request for a specific date, but it is strongly recommended that your request date be three business days prior to you needing your shipment. Shipments are confirmed the day prior to shipment.

If we are unable to confirm, then your shipment will not be made.


SHOWROOM & DESIGN CENTER LOCATIONS

Search all Stone-Mart locations to find showroom or design center near you. We offer premium natural stone, porcelain, tiles & pavers.

OPERATION HOURS

Our showrooms are open to the public. The safety of our teams and customers remains our number one priority, which is why we have introduced some new measures to welcome you safely and comfortably.

TAMPA

Monday–Friday | 7:30 am – 6:00 pm
Saturday | 9:00 am – 3:00 pm
Sunday | CLOSED

+1 (813) 885-6900

ST. PETERSBURG

Monday–Friday | 7:30 am – 6:00 pm
Saturday | 9:00 am – 3:00 pm
Sunday | CLOSED

+1 (727) 800-2400

ORLANDO

Monday–Friday | 7:30 am – 5:00 pm
Saturday | 9:00 am – 3:00 pm
Sunday | CLOSED

+1 (407) 307-0000

FT. MYERS

Monday–Friday | 7:30 am – 5:00 pm
Saturday | 9:00 am – 3:00 pm
Sunday | CLOSED

+1 (239) 275-0333

NAPLES

Monday–Friday | 8:00 am – 5:00 pm
Saturday–Sunday | CLOSED

+1 (239) 228-0000

JACKSONVILLE

Monday–Friday | 7:30 am – 5:00 pm
Saturday–Sunday | CLOSED

+1 (904) 831-0000

SARASOTA

Monday–Friday | 7:30 am – 5:00 pm
Saturday | 9:00 am – 3:00 pm
Sunday | CLOSED

+1 (941) 499-0000

HOUSTON, TX

Monday–Friday | 7:30 am – 5:00 pm
Saturday | CLOSED
Sunday | CLOSED

+1 (713) 820-6900

SAVANNAH, GA

Monday–Friday | 7:30 am – 5:00 pm
Saturday | CLOSED
Sunday | CLOSED

+1 (912) 800-9999